GymMaster Support
Getting Started
Club Opening Checklist
Resources - Getting help
On-boarding: Settings
and 5 more ...
Access Control
Member Denied Entry
How to assign a key fob to a member
How to block access to Members who owe too much
and 8 more ...
Accounting
Accounting terminology and icons
Membership Price Adjustments
Invoicing
and 4 more ...
Administration
Set Members as Sleeping
Setting up a new staff user
Membership Contracts
and 7 more ...
Billing
Integrated Billing process
Setting up your Billing Provider
How to Report on Future Billing
and 15 more ...
Bookings & Schedule
How to Reschedule a Booking
Benefit usage troubleshooting
How to clear your gym timetable over a holiday period
and 1 more ...
Communication
Contacting all of your members
Personalising communication: Using template fields
Guide: Send All Members New Terms and Conditions
and 2 more ...
Member
Add a new Member
Viewing Member Changes
How to Pay for overdue charges
and 4 more ...
Memberships & Holds
How to Cancel a Member’s Membership
How to Place a Member's Membership on Hold
What Does 'Prorate' or 'Prorata' Mean?
and 15 more ...
Point of Sale & Stock
Gift Vouchers
Using the Point of Sale
POS Stations
and 2 more ...
Reporting
How to Report on Current Members
How to Use Debt Collection Reporting
Reporting on Member Visits
and 7 more ...
Tasks & Automation
Task overview
Setting up a new Task Type
Verifying automated Tasks
and 1 more ...
Member App
App-Only Contactless Sign-up and Access
Getting Started with the Member's App
Get your app looking good
and 4 more ...
Member Portal
Club Notices
Guide: Get your members where they need to go in the member portal
Sell Memberships Online
and 8 more ...
Feature Guides
FAQ: GM Top Features
Mass Prospect Data Upload Tool
Set Up and Use Discount Codes/ Promo Codes
and 2 more ...
Integrations
ClassPass
Login
My tickets
Submit ticket
Categories
Getting Started
Access Control
Accounting
Administration
Billing
Bookings & Schedule
Communication
Member
Memberships & Holds
Point of Sale & Stock
Reporting
Tasks & Automation
Member App
Member Portal
Feature Guides
Integrations
Most Popular Articles
How to use Bluetooth Check-in
Setting up your Billing Provider
Changing a member's membership
Set Up and Use Discount Codes/ Promo Codes
How to assign a key fob to a member
COVID Vaccine Restrictions
Member Denied Entry
Contacting all of your members
Using the Point of Sale
How to set up Contactless Sign-up and Access (E.g Unstaffed Day Pass)