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Access Control

Is Tailgating right for me?
What is Tailgating? Tailgating refers to an unauthorized person entering the fa... more
How to Setup Roster and Open Hours
Rosters let you define what times of day certain features are active in your sys... more
Member Denied Entry
If a member is being denied entry at your facility, their pop-up will appear in ... more
How to assign a key fob to a member
For members to access your facility, they will need either a [Bluetooth Access T... more
How to Block Member Access
Depending on the reason for blocking a member’s access, there are several ways t... more
How to purchase more key fobs
Running low on key fobs? No problem — you can order more online anytime. Just sc... more
How to use Bluetooth Check-in
For members to access your facility using the access control, they will need eit... more
How to use QR Code Check-in
A guide for using and setting up QR code check in for your visitors more
Check in notifications
When members check in at your facility there will be a popup in the bottom-right... more
Visitors list shows the incorrect time
The Visitors section shows a history of every check-in that has happened at your... more
Troubleshooting your Access Control system
Your access control system is managed by a small computer called a Gatekeeper. I... more
Interclub Access
An Interclub Network is a group of facilities that each use GymMaster, and have ... more
Facility access with a booking instead of a membership
Grant door access to casual members, those without a membership, if they have a ... more