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How to Use Debt Collection Reporting

Debt Collection is a reporting tool that allows you to quickly identify members who have failed payments, and members who are not being charged (for example, if they have not entered billing details). You can export the required data as a CSV to pass on to your preferred debt collection agency. 

To find the Debt Collection reports:

  1. Go to Report & Till
  2. Select Debt Collection



To see members who are in debt due to failed billing, make sure the radio button is set to ‘Failed Billing’. This is the default.



To drill into the data further, select View Filters. From here, you can see debtors who are owing for any reason, including paid in person members. You can also filter by visitation and payment status. 



You can sort the report by any of the columns, for example by last payment. Click once to order from lowest to highest, and click again to order from highest to lowest.




When you have the data you need, you can export it to a CSV file.


To see more financial reports, navigate to Report & Till > Standard Report > Financial. You can customize these reports to suit your business needs.