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Memberships & Holds

How to Cancel a Member’s Membership
If a member no longer wishes to continue — maybe they’re moving away, can’t affo... more
How to Place a Member's Membership on Hold
If a member needs to take a short break — maybe for a holiday, medical reasons, ... more
What Does 'Prorate' or 'Prorata' Mean?
You’ve probably seen the option to prorate when adding a membership to a member,... more
Put multiple members on hold at once
A quick guide to our Mass Hold Tool - which lets you put groups of, or all of, y... more
Create a Membership Type
Overview Membership Types are the templates individual memberships are based on.... more
Give a Member a Membership
Add a membership to a member to have them receive the benefits of the membership... more
Changing a member's payment date
This article covers how to change the date that a member is billed for their rec... more
Incomplete Memberships: Completing a membership
When a membership’s first added, it’ll show as Incomplete. While it’s in that st... more
Changing a member's membership
If you need to switch a member from one membership type to another, the best way... more
Membership Price Changes
This article explains how to change your membership fees, for new sign ups and f... more
How Do I Group My Memberships?
In GymMaster, memberships can be grouped at the Membership Type Category level. ... more
Create Memberships Hidden from General Sign Up
If you’ve got special membership options, like discounted plans or ones with exc... more
Setting up Door Benefits
Each Membership Type is set up with a group of Benefits. These control what a me... more
Set up Membership Promotional Periods
Set a promotional period by editing a Membership Type and checking 'Enable Promo... more
Discontinue a Membership Type
When you no longer want to sell a membership to new members, you should disconti... more
Class & Booking pack vs. Club Visit pack
A Pack is a type of membership that includes a fixed number of uses. This is Gym... more
How to set up Contactless Sign-up and Access (E.g Unstaffed Day Pass)
Introduce contactless sign-up and access at your facility with GymMaster. You wi... more
Which is the Primary Membership for members with more than one?
It's fairly common for members to have more than one membership at a time. Often... more
Why is my member in credit after adding a suspension?
GymMaster charges operate on a prepaid basis, that is, members pay upfront for t... more