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Billing

Integrated Billing process
There are a few moving parts between when a payment is made in GymMaster and whe... more
Setting up your Billing Provider
Choosing a provider The main things to consider when choosing a billing provide... more
How to Report on Future Billing
If you wish to check what billing is coming up for your members, there are two h... more
Preview Billing for a Member
Changing a member's membership, adding a hold, or modifying their account can al... more
How to Update a Member’s Billing Cycle
If you wish to change a member’s billing cycle — like moving them from weekly to... more
Refunding Payments
Before issuing a refund, make sure your billing provider supports refunds and th... more
Understanding Failed Billing
Sometimes member billing doesn’t go through — and that’s okay. It happens, and t... more
Dishonor Fees
Dishonor fees are created by your billing provider when a payment fails. Often, ... more
What Does “Pending Review” Mean?
Sometimes you’ll see a member’s billing status set to Pending Review — here’s wh... more
Ezidebit: Only active customers can have payments added to their schedule
A common billing failure reason for facilities using Ezidebit as their billing p... more
Manual Billing Only
Manual Billing Only stops all automatic billing across your club. This setting ... more
Moving your Members to a new Billing Provider
If you decide you are unsatisfied with the current Billing Provider (BP) you are... more
Manual Entry of Billing Tokens
If you have received a Billing Token extract from your new billing provider, you... more
Ezidebit Terminal Configuration and Use
Taking payments just got a whole lot easier with Ezidebit’s integrated EFTPOS so... more
PaySafe HandPoint Swiper
This article contains instructions on installing and configuring your HandPoint ... more