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Billing

Integrated Billing Process
When a payment is made through GymMaster, there are a few steps behind the scene... more
Setting up your Billing Provider
Choosing a Billing Provider When selecting a billing provider, the key consider... more
How to Report on Future Billing
If you wish to check what billing is coming up for your members, there are two h... more
Preview Upcoming Billing for a Member
Changes to a member’s account, like updating their membership, adding a hold, or... more
How to Update a Member’s Billing Cycle
If you wish to change a member’s billing cycle — like moving them from weekly to... more
Refunding Payments
Before processing a refund, check that your billing provider supports refunds an... more
Understanding Failed Billing
Sometimes member billing doesn’t go through — and that’s okay. It happens, and t... more
What Does “Pending Review” Mean?
Sometimes you’ll see a member’s billing status set to Pending Review, here’s wha... more
Ezidebit: Only active customers can have payments added to their schedule
A common billing failure reason for facilities using Ezidebit as their billing p... more
Manual Billing Only
Manual Billing Only stops all automatic billing across your club. This setting ... more
Moving your Members to a new Billing Provider
If you decide you are unsatisfied with the current Billing Provider (BP) you are... more
Manual Entry of Billing Tokens
If you have received a Billing Token extract from your new billing provider, you... more
Ezidebit Terminal Configuration and Use
Taking payments just got a whole lot easier with Ezidebit’s integrated EFTPOS so... more
PaySafe HandPoint Swiper
This article contains instructions on installing and configuring your HandPoint ... more