Why is my member in credit after adding a suspension?

GymMaster charges operate on a prepaid basis, that is, members pay upfront for the period of their membership. If a member has already paid for the period that has an over lapping hold, then their charge for that period is adjusted putting the member in credit. 

For more on Prorata, see the article Membership prorata

Need more help?

You can contact the GymMaster Support team if this article didn't answer your question, you had trouble following any of the instructions, or require further assistance.