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Class bookings are not showing online

If a member can’t see class bookings when attempting to book online, there are several possible causes depending on the situation.

We recommend first checking the booking process from the member’s perspective, by logging into the portal as the member

 

Typical Reasons & Remedies

1. The button to allow class bookings isn’t available

Settings > Member Portal > Edit Portal Buttons > Booking > Book a Class > Edit
Select Show to Members, then Save.

 

2. The button is available, but no classes are listed

Settings > Booking and Classes > Class List > Edit the class you want to show
Online Bookings > Tick Bookable Online, then Save.

 

3. There are still no classes listed

Classes must be added to the schedule to be bookable online.

 

4. There are still no classes listed

The member may :

  • Not have the correct membership benefits

  • Have a membership that has not started yet

  • Not be eligible for casual member pricing if no benefits apply

To set casual member pricing:
Settings > Booking and Classes > Class List > Edit the class
Class is for > Tick Base price and set a dollar value.

 

5. Classes are listed, but members can’t book far enough ahead

To adjust globally :
Settings > Member Portal > Classes > Open class bookings online

To override for a specific class :
Settings > Booking and Classes > Class List > Edit the class
Online Bookings > Open online bookings