If a member can’t see class bookings when attempting to book online, there are several possible causes depending on the situation.
We recommend first checking the booking process from the member’s perspective, by logging into the portal as the member
Typical Reasons & Remedies
1. The button to allow class bookings isn’t available
Settings > Member Portal > Edit Portal Buttons > Booking > Book a Class > Edit
Select Show to Members, then Save.
2. The button is available, but no classes are listed
Settings > Booking and Classes > Class List > Edit the class you want to show
Online Bookings > Tick Bookable Online, then Save.
3. There are still no classes listed
Classes must be added to the schedule to be bookable online.
4. There are still no classes listed
The member may :
Not have the correct membership benefits
Have a membership that has not started yet
Not be eligible for casual member pricing if no benefits apply
To set casual member pricing:
Settings > Booking and Classes > Class List > Edit the class
Class is for > Tick Base price and set a dollar value.
5. Classes are listed, but members can’t book far enough ahead
To adjust globally :
Settings > Member Portal > Classes > Open class bookings online
To override for a specific class :
Settings > Booking and Classes > Class List > Edit the class
Online Bookings > Open online bookings
Common Questions this Covers
Why can’t members see the class booking button in the portal?
Why are no classes showing even though the button is visible?
Do classes need to be added to the schedule to appear online?
Why can’t a member book a class even though it’s listed?
How do membership benefits affect access to class bookings?
How do I set casual member pricing for a class?
Why can’t members book classes far enough in advance?
Can I open bookings further in advance for specific classes?