As a staff member, you can simulate the Member Portal for any of your members.
This allows you to log into the Portal as the selected member and see exactly what they see. It’s especially useful for troubleshooting issues that the member may report when using the Portal.
Why use this feature?
Simulating the Portal helps you confirm:
What this member can do from the Portal
If this member can make a booking for a particular service or class
What price this member sees for a booking
How to log in as a member
Navigate to the member’s profile
Scroll down, then expand Member Actions on the left
Select the Login as Member option
You’ll then be redirected to the Member’s Portal, logged in as that member. From there, you can check and confirm their pricing when making bookings, availability etc.
Once you have finished, it's advised that you logout from the Member Portal.
Common Questions this Covers
How do I see the Member Portal from a member’s perspective?
Can I check if a member can book a certain service or class?
How do I verify what pricing a member sees in the Portal?
Is there a way to troubleshoot member issues without asking them to log in?