If a member can’t see service bookings when attempting to book online, there are several possible causes depending on the situation.
We recommend first checking the booking process from the member’s perspective, by logging into the portal as the member
Typical Reasons & Remedies
1. The button to allow service bookings isn’t available
Settings > Member Portal > Edit Portal Buttons > Booking > Book a Service > Edit
Select Show to Members, then Save.
2. The button is available, but no services are listed
Settings > Booking and Classes > Services > Edit the service you want to show
Online Bookings > Tick Bookable Online, then Save.
3. There are still no classes listed
Services must have available time added to the schedule, to be bookable online
4. There are still no services listed
The member may :
Not have the correct membership benefits
Have a membership that has not started yet
Not be eligible for casual member pricing if no benefits apply
To set casual member pricing:
Settings > Booking and Classes > Services > Edit the service
Service is for > Tick Base price and set a dollar value.
5. Services are listed, but members can’t book far enough ahead
To adjust globally :
Settings > Member Portal > Bookings > Open service bookings online
To override for a specific service :
Settings > Booking and Classes > Services > Edit the service
Online Bookings > Open online bookings