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Service bookings are not showing online

If a member can’t see service bookings when attempting to book online, there are several possible causes depending on the situation.

We recommend first checking the booking process from the member’s perspective, by logging into the portal as the member

 

Typical Reasons & Remedies

1. The button to allow service bookings isn’t available

Settings > Member Portal > Edit Portal Buttons > Booking > Book a Service > Edit
Select Show to Members, then Save.

 

2. The button is available, but no services are listed

Settings > Booking and Classes > Services > Edit the service you want to show
Online Bookings > Tick Bookable Online, then Save.

 

3. There are still no classes listed

Services must have available time added to the schedule, to be bookable online

 

4. There are still no services listed

The member may :

  • Not have the correct membership benefits

  • Have a membership that has not started yet

  • Not be eligible for casual member pricing if no benefits apply

To set casual member pricing:
Settings > Booking and Classes > Services > Edit the service
Service is for > Tick Base price and set a dollar value.

 

5. Services are listed, but members can’t book far enough ahead

To adjust globally :
Settings > Member Portal > Bookings > Open service bookings online

To override for a specific service :
Settings > Booking and Classes > Services > Edit the service
Online Bookings > Open online bookings