Trouble Logging In to the GymMaster Member's App?, Here's What to Check :
Is your facility set up for the app?
Settings > Advanced Configuration > General > Enable mobile app access for membersUsing the right app?
Members might be thrown off by the GymMaster branding.
Confirm they've downloaded the correct GymMaster member app from Google Play or the App Store.First-time login?
New users need to set their password first. Ask them to tap "Forgot Password?" on the app's login page to get started.Email issues?
Double-check the email they’re logging in with matches what’s under their Details tab in GymMaster. A typo on either end can block access.
You can always reset their password to something simple, then test it yourself using the Member Portal or Member App on your phone.
Navigate to the Member's Profile > Expand Member Actions on the left > then Change PasswordToo many failed login attempts
They’ve tried too many times with the incorrect details. Wait 20 minutes and try again.
Common Questions this Covers
Why can’t my member log in to the GymMaster Member App?
How do I check if the facility is set up correctly for the app?
Which app should my members download?
What should a first-time user do to log in?
How do I reset a member’s password?
Why isn’t the member’s email working for login?
How can I test if the login works correctly?
What if the member keeps getting login errors?