Trouble Logging In to the GymMaster Member's App? Here's What to Check
Is your facility set up for the app?
Make sure the app’s all set up on your end. Check out the Getting Started with the Member's App article for step-by-step instructions.Using the right app?
Members might be thrown off by the GymMaster branding. Confirm they've downloaded the correct GymMaster member app from Google Play or the App Store.First-time login?
New users need to set their password first. Ask them to tap "Get My Login" on the app's login page to get started.Email issues?
Double-check the email they’re logging in with matches what’s under their Details tab in GymMaster. A typo on either end can block access. You can always reset their password to something simple, then test it yourself using the Member’s Portal or app on your phone.
Common Login Denial Reasons
| Reason | What it Means |
| Account doesn't exist | No member with that email in your database. Check for typos. |
| Invalid email or password | Either the email’s wrong or the password is. Try resetting it. |
| Membership expired, please contact facility | Your setup only allows current members to log in. You can change this under: Settings > Member Portal > 'Prevent members without current memberships from logging in' |
| Member login is currently disabled | Logins are disabled for all members. To change it, head to: Settings > Member Portal > 'Disable member login' |
| Too many failed login attempts | They’ve tried too many times with the wrong details. Wait 20 minutes and try again. |