Sometimes you’ll see a member’s billing status set to Pending Review — here’s what that means and how to handle it.
What is Pending Review?
Pending Review is a status that gets applied automatically to a member after multiple failed billing attempts.
When this happens:
The system stops trying to bill them automatically.
Automatic billing is disabled for that member to avoid more failed billing.
Charges will still accrue on their account while in Pending Review.
It’s a sign that the member’s account needs some attention from staff.
Why Does This Happen?
Typically, this happens because the member’s billing information is out of date, invalid, or there’s no money in the account.
After several failed attempts, the system stops trying, so that failure fees don't build up, and flags the account so you can step in and fix it.
You can also control how many failures it takes before the member is set to Pending Review.
This is configured here:
Settings -> Advanced Configuration -> Billing fail limit
Adjust this setting to fit your business — for example, you might set it to 3 failures before triggering the status.
How to Resolve It
Once you’ve identified and fixed the issue, you can set the member back to automatic billing.
Here’s a common way to resolve it:
Go to the member’s profile and check their billing details.
Update or add valid billing information — this is usually the problem.
Save the new details.
Reactivate automatic billing for the member.
At that point, the system can resume billing them as normal. Any charges that accrued while they were in Pending Review will also need to be processed.