If you've received a Billing Token extract from your new billing provider, you can manually enter them into GymMaster Member profiles to link their billing details (credit card or bank account).
Before you start — a GymMaster staff member needs to enable this feature for your account.
Email help@gymmaster.com from your account holder’s email address requesting “Allow staff to enter in Member Tokens for Billing”.
Scroll down to find details for
- EziDebit
- EzyPay
- Stripe
- CloverConnect
- BlueFin
Enter EziDebit Tokens
Open the members billing details
Click pencil/edit icon
Enter customer ID and reference details
Save
Common Errors
EziDebit rejected the action with this error: Could not find a customer with the provided details
EziDebit rejected the action with this error: 'EziDebitCustomerID' must be an integer
Next:
Enter the token from your EziDebit extract
After refresh, select Edit Account
If details correct, you will see masked details
Enter EzyPay Tokens
Open the members billing details
Click pencil/edit icon
Enter customer ID and payment token ID
Save
Common Errors
EzyPay Error: Value is invalid id format. Must be specified as XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
Enter Stripe Tokens
Open the members billing details
Select payment method Enter Token from dropdown
Enter customer token and payment method token. See image for format
Select Update Token Manually to complete
If done correctly, you will see masked details here;
If done incorrectly, you will see same details you put in
Enter CloverConnect Tokens
Open the members billing details
Select Manual Input Token in payment method type
Enter customer token ID
Un-check if token links to ACH details
Click Add Billing Token
If done correctly, you will see masked details here;
If done incorrectly, you will see same details you put in
Enter BlueFin Tokens
Unfortunately you cannot see the masked details of BlueFin tokens until you process at least once payment using them. We suggest when following this process, start with a profile you can do a test bill on, before moving on to manually entering the rest of your tokens.
The test profile can either be your own test profile that has been migrated, or a member you have a good relationship with and can ask to run a test on their details.
Common Questions this Covers
Where to enter details for EziDebit / EziPay / Stripe / CloverConnect / BlueFin
How to setup billing provider for member
How to link member to billing provider