Your access control system is managed by a small computer called a Gatekeeper. If you’re experiencing access control or check-in issues, the first step is to locate your Gatekeeper and confirm that it’s plugged into both power and the internet.
From there, GymMaster provides built-in tools to help you troubleshoot.
Using On-Screen Troubleshooting
If an error appears beside one of your readers on the Visitors page, you’ll often see a Troubleshooting button next to it. Clicking this will take you directly to a help article specific to that issue.
These support articles are broken down by error type or symptom, and each one walks you through:
Quick checks you can perform
Simple tests to confirm the issue
Steps to resolve the problem any time of day
Each article also includes a built-in form that you can fill out and submit directly to our support team if the issue persists. This helps speed up the process by showing us exactly which steps you’ve already tried.
Troubleshooting Without an Error
If no error is showing in your system, you can still find troubleshooting resources on our website, where the symptom can be matched, such as my Door isn't opening