One of the many ways your members can check in at your facility is by using QR Codes. Members scan a QR Code with the GymMaster Member App, which triggers a check-in to your GymMaster system.
QR Codes can be used for :
Reception check-in
Access control with doors
How a Member Checks in From the App
Open the GymMaster Member App.
Tap the Scan option at the top of the Home page.
This opens their phone’s camera to scan the QR Code.
The check-in will be sent directly to GymMaster, and show on the Visitors page
Ways to Display a Check-in QR Code
You can provide QR Codes in two ways:
1. Display a Dynamic QR Code
A dynamic QR Code refreshes every couple of minutes, ensuring members are physically at your facility when checking in.
Display the QR Code on your reception monitor via the Kiosk Check-in page.
Navigate to : Settings > Doors & Readers > Open Kiosk Check-in (QR code icon) for the reader you wish to check in at.
Important Notes:
Dynamic QR Codes cannot be copied or downloaded.
If you need a reusable code, use the static QR Code option.
There is a dedicated Kiosk role under staff permissions, allowing you to set up a restricted staff profile with access only to the Kiosk Check-in page.
2. Download a Static QR Code
Static QR Codes can be printed and displayed at your facility.
Requirements:
GymMaster v1380+
Advanced Configuration setting: Static check-in QR Codes
Accurate address entered in Settings > Club Details
Setup:
Navigate to Settings > Doors & Readers > Edit the reader you want.
Select Check-in QR Code to download it.
Each static QR Code is tied to a specific door or reader.
Note : Static QR Codes expire one year after downloading. The expiry date is included in the filename.
Pro-tip : You can create branded templates with instructions to display your printed QR Codes, making the process more familiar for members, e.g
Common Error Messages
"Missing co-ordinates for check in"
Your facility does not have an address set. Go to Settings > Club Details and enter your facility’s address.
"You’re too far away from the facility to check in"
GymMaster checks location to prevent remote check-ins.
Confirm the member is at the facility, their phone location settings are correct, and your club address is set correctly in Settings > Club Details.
"QR code expired"
Dynamic codes refresh every couple of minutes. Refresh the page if needed.
Static codes expire after one year. Download a new code if yours has expired.