Sometimes, you might decide a member shouldn’t have to pay for a charge, maybe they haven’t been attending lately, or they missed a booking but had a good reason.
Rather than voiding the charge, the best practice is to use a Credit Note. This clears the charge from the account without deleting the history, so you’ve got a proper record for future reference.
Want to apply a payment instead? See our article on How to Pay for Overdue Charges
How to Apply a Credit Note
Go to the member’s Accounts and Billing tab
Click the Adjustment button at the top
Choose Credit Note as the adjustment method
Select the charge you wish to base the credit note on
Enter the reason for the credit (handy for future reference, & helps your team understand why it was applied)
Enter the amount you’re crediting