When reviewing a member’s Account History, you’re essentially reading it from the bottom up.
A good place to start is the last time the running balance was at $0.00. This indicates that all charges and payments were balanced at that point, with nothing owing. From there, you can follow the flow of payments and charges to understand the member’s current balance.
What the Icons Mean
Each entry in the account history will display an icon to help you quickly identify what type of transaction it is :
Payment – Blue band on the left
Charge – Green band on the left
Partially Paid – Indicates a charge that has only been partially covered by payments
Deposit – A prepayment, held for future charges
Payment Received – Confirms a payment has been successfully applied
Charge Paid – Indicates a charge that has been fully settled
Hold – A pause on charges, due to a membership hold
Gifted Time – Extra time given on a membership without cost
Adjustment – Manual change made to correct or update the account balance
Example of Balancing
Ideally, payments and charges will balance each other out, meaning the member’s balance returns to $0.00, like this:
Charge: $50.00
Payment: $50.00
Running Balance: $0.00
If payments and charges don’t line up, the member may be in arrears, and you’ll need to bring their payments up to date.
This can be caused by situations, such as a failed payment