Choosing a Billing Provider
When selecting a billing provider, the key considerations are the services they offer and their associated fees.
Common services include:
- ACH / direct debit transactions
- Card payments
- Point of sale terminals
- Refund processing
Each provider differs, so it’s worth reviewing what best suits your facility.
For more guidance, see:
To find out which integrated billing providers are available in your region, see here.
Set Up Billing Provider
Once you’ve signed up with a billing provider, they will supply your account credentials. These need to be entered into GymMaster.
Go to Settings > Financial Configuration > Billing Settings. From here;
Select Add Billing Provider
- Select your provider from the dropdown menu
- Enter the required credentials (these typically include an account reference and a secret key, depending on the provider)
If your chosen billing provider isn’t available in the dropdown, it may need to be enabled first: Settings > Financial Configuration > Billing Providers
Verifying the integration
To test that the entered credentials are correct, try adding a member to your provider under their Billing Details tab. If you haven't added any members yet you could create a dummy member and enter your own details. If the billing details are successfully added then you're all set up, if there is an error get in touch with your billing provider to verify your credentials and confirm that your account has gone live.
Once you first start billing your members there might be a higher than usual failure rate while certain features are getting enabled with your provider. See the article Understanding Failed Billing for help with handling these.
To further understand the steps within the billing process, see Integrated Billing Process.
Common Questions This Covers
How to setup billing?
How to setup a billing provider?
How to bill in GymMaster?
How to go about configuring my billing?