To access your facility, members will generally require either a Bluetooth Access Token or a Key Fob linked to their account. As with all access methods, Key fob access is always linked to the member’s current account status, which means:
- Members can only enter during the door access times allowed by their active membership or casual booking
- Members with failed billing attempts, account holds, expired memberships, or cancelled memberships will be denied access until the issue is resolved.
Assign a Key Fob
Open the member’s profile in GymMaster
Click the button next to Key Fob / Token
Scan the unassigned key fob
The fob number will populate automatically
Click Save
The fob number will also appear on the Visitors page once scanned.
Each fob has a unique identifier within the system. It can be removed from a member at any time and reassigned to another member if required.
Q: Can we assign multiple key fobs per member?
By default, each member can have one active key fob. Assigning a new fob will automatically deactivate the previous one. If you require multiple active fobs per member, contact the GymMaster Support Team to enable this setting.
Q: What do we do when members have lost their key fob?
To deactivate a lost or stolen fob:
Open the member’s profile
Clear the Key Fob field
Click Save
The fob is immediately deactivated.You can then assign a new fob as usual. The old fob will no longer grant access.
Q: How can we find out who a key fob belongs to?
To check a fob allocation:
Go to Settings > Doors and Readers
Select Assigned Key Fobs (top right)
Enter the fob number in the search field
If assigned, the member’s name will appear. If no result appears, the fob is not currently linked to an account.
Q: What's the normal access delay at door?
A normal door response time is 2–4 seconds after scanning a key fob. If delays are longer than this, further investigation may be required.
Common Questions this Covers
- How do we assign key fob access
- How do we allow member tag access
- How do we give key card access
- How do we add key cards, key fobs, key tags, to new members