Personalizing your emails and SMS makes a big difference for members. Instead of sending generic messages, you can include details that relate directly to each member. This might be their name, the membership they’re on, their account balance, or even a direct link to pay overdue fees or update billing details.
Almost any data tied to a member can be dropped into your templates to create a more personal and effective communication.
Setting Up Templates
Templates are created and managed under:
Settings > Templates
You can build email or SMS templates here that will automatically pull in member-specific details whenever they’re sent.
Adding Template Fields
When creating or editing a template, you’ll see an Insert Field dropdown. This contains a long list of all the dynamic fields you can use.
Open the Insert Field dropdown and search for the field you need.
Place your cursor where you want that field to appear in the message.
Click + Insert Field.
The field will drop into your template at that point.
What Template Fields Look Like
Template fields won’t display as plain text while you’re editing. They’ll show in a special format that GymMaster recognizes when sending the message.
All fields will be wrapped in curly brackets.
Each field is prefixed with a number.
Example
Instead of writing :
Hi Member,
It’s great to have you on board with us for your fitness journey.
Joining as a member is a strong first step, and one of our fitness team will be in touch over the next few days, to help you get the most out of your experience with us.
From our awesome team
You can write :
Hi {58:Member Firstname},
It’s great to have you on board with us for your fitness journey.
Joining as a member is a strong first step, and one of our fitness team will be in touch over the next few days, to help you get the most out of your experience with us.
The awesome team at
{612:Member Club Name}
When sent, each member will receive a personalized version of the same template, with their individual information.